GetHomeSafe System Downtime Notice - 19th September 2020

We want to make you aware that this Saturday (19 September 2020) at 11:00am NZST, there will be scheduled downtime of GetHomeSafe for approximately 1-2 hours. We will be using this time to upgrade our infrastructure and better our overall service.

During this maintenance window, the GetHomeSafe platform will be unavailable. All users will be notified ahead of time via notices on login pages and in the content of task started notifications. Users will not be able to log into GetHomeSafe during this maintenance window. Tasks that are already active when the maintenance window commences will continue tracking, but the system will not receive this tracking information until maintenance ceases, and all alerts will be disabled during this time. Once maintenance ends, active tasks will sync automatically and resume tracking without user interaction. 

All operations around the GetHomeSafe platform, including active tracking, alert activations, alert notifications, monitoring and reporting will resume immediately after the maintenance window. Updates on progress, and confirmation that the system is back online can be accessed via the website and system availability page

We appreciate your patience and understanding. As always, if you have questions or concerns, please email us at support@gethomesafe.com.

Many thanks,

The GetHomeSafe Team