How it Works
We believe the most important phone call you will ever want to make, is the phone call you can't make. But how do you get access to enough real-time information about what is happening in someone's day or life to know something is wrong and they need help, without knowing absolutely everything?
What is the difference between a big brother and a guardian angel? Learn more about how GetHomeSafe solves this problem and can call for help when your team needs it most!
How the Lone Worker App Works
Think of it as the in & out whiteboard for 2023.
GetHomeSafe is a real-time welfare monitoring solution that primarily works on time & movement, and then at a second tier user-activated duress, silent, or panic alerts.
It is a simple theory, you set a time you will check-in as being OK, either during or at the safe completion of your activity or journey. The App is the main interface for lone workers to check in & out and interact with a wider welfare monitoring solution.
Monitoring Check-in Times
Monitoring time is the fail-safe and catch-all solution that will ensure you are the first to know if something is wrong.
As your check in time approaches you are reminded to check in five times. If you fail to acknowledge the reminders the server independently notifies your nominated emergency contacts via email, SMS and phone call. All activity details required to make an informed decision like GPS tracking and remaining battery life are included. This is the first part of the three-step configurable escalation process.
The key part is that overdue alerts are sent from the server. It is completely independent of what is happening with the app, phone or lone worker.
Everything else the solution offers including panic alerts, no-movement and silent alerting adds depth to the solution. This makes GetHomeSafe one of the most comprehensive lone worker solutions on the market.
Mandown & Movement Monitoring
Similarly, if physical movement is not registered from your phone or wearable device (not your phone), the alert sequence is activated. At any point during your task the lone worker can activate an alerting sequence.
You can greatly enhance welfare monitoring for high risk situations with use of a Bluetooth duress button, that also doubles as a Mandown device to raise a panic alert independent of your phone.
The Nuts & Bolts of How it Works
Once an activity has been started, information from your device synchronizes with the GetHomeSafe server every 2 minutes. This forms a secure situational awareness record in case help needs to be arranged.
The GetHomeSafe system notifies supervisors by exception, if everything is going to plan supervisors can get on with their day. When something requires their attention, supervisors are alerted by your choice of dashboard, email, SMS and/or phone call notification.
Alerts are specific to what triggered them and include a huge amount of information to make quick & informed decisions. All alerts need to be acknowledged, a three-step configurable escalation process can elevate them until acknowledged.
User Activated Alerts
At any point, you can use several devices or methods to activate an alert, see below for more details. The primary purpose of using GetHomeSafe is that no matter what goes wrong our system will send a proactive alert if you do not check in as planned.
Panic Alerting
There are lots of ways to call for help with GetHomeSafe
- Panic button within the lone worker app.
- Bluetooth connected panic button.
- Specialised panic button lone worker device.
Duress/Silent Alerting
For highly volatile situations GetHomeSafe has several alerts
- Mute alert sounds.
- Silent alert PIN protection.
- Two way audio (selected devices).
See how it was for yourself with a free trial account.
Alert Escalation Processes
Once an activity has been started, information from your device synchronizes with the GetHomeSafe cloud server. Alerts are sent to supervisors immediately. When an alert requires attention, supervisors have the choice to be notified via dashboard, email, SMS and/or automated phone call.
All alerts require acknowledgement through a three-step configurable escalation process that continuously elevates until acknowledged. Alerts are specific to how they were triggered and include a large amount of detailed information to make quick & informed decisions.
You can configure a 'follow up' process for each alert type, which is bespoke to your team and is presented as a step by step guide on what you would like to happen for each alert type.
Run a Successful Welfare System
What really makes GetHomeSafe great is our clever intuitive design making the process of setting times and checking in super quick and easy. Field staff love how quick, easy and reassuring GetHomeSafe makes everything compared to traditional in & out systems.
Similarly, the supervision experience of following up, investigating and responding to GetHomeSafe alerts is intuitive, easy and robust. Dashboard, email, text and/or phone call alerts all make GetHomeSafe work for busy supervisors on the go.
Choose a lone worker system that staff want to use and you are ¾ of the way to success before you even begin.
Do you still have questions on how it works or simply want to discuss further? Book a free session with one of our team to walk you through how it works.