Alert Follow Up Check Lists - September 2021 Update
3 September 2021
We are pleased to announce the last of the new features from our biggest update yet, due on the 14th of September at 7am NZST. Please note if you are logged into the portal at this time you will need to sign back in for the changes to apply.
All users of our Lone Worker, Journey Management and Remote Worker software as a service solutions will now have access to a ‘Process Builder’ where you can make bespoke processes for what to do when following up a welfare alert.
You can store your standard operating procedures/SOPs within the GHS portal and assign them to the 6 different GHS alert types:
- Duress Alert
- Silent Alert
- Failure to check in as expected
- Man down – no-movement alert
- Low battery
- Lost contact alert
If you have a unique process for your teams on responding to a welfare alert, you can turn this into a checklist. This list is displayed for supervisors (if you are self-monitoring) and/or your alert receiving centre (if externally monitored) detailing step-by-step how to respond, including at what point to phone the police and/or emergency services.
As an alert receiving user, the check-list of instructions are displayed right next to the contact details of who triggered the alert, task details and their live GPS tracking (from up to 2 different devices and 1 vehicle).
Step-by-step you can check off your follow-up actions, add notes and have your awesome response recorded in real time with timestamps for BS 8484 response time reporting.
For call centres or alert receiving centres, you no longer need to worry about finding the bespoke process for each client before kicking off your response, it is automatically assigned to the alert and displayed in the first fold of the alert page.
Alert receiving centres utilising our Call Centre dashboard can now prioritise the ‘Action Required’ list to fit the requirements of individual clients. For example, a ‘no-movement’ alert can be prioritised over all other types of alerts for a client with lone workers in a laboratory, ensuring high priority alerts are not lost in the clutter of other alerts to respond to.
The new features can be enabled at the Enterprise level within GHS. For those with Organisation access only, please contact support to have these enabled.